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F.A.Q. (Frequently Asked Questions)
 

General Information about domain names.

About the Registration and changes.

General Information about domain names.

What is a domain name?
A domain name is a unique alpha-numeric name used to identify a particular computer (i.e. Web server or mail server) on the Internet. Domain names allow Internet users to type in a name, such as mybrand.com, to identify a numeric address such as 207.252.38.66. The purpose of domain names is to allow ordinary users connected to the Internet to find Web sites and send email to addresses with familiar names such as "mycompany.com" or "DynomiteHost.com" without having to memorize the numerical addresses that actually locate the computers or servers on the Internet.

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What is a Top Level Domain (TLD)?
A top level domain (TLD) is the suffix that is attached to the end of a domain name. For instance, in the domain name mybrand.com, ".com" is the TLD.
There are two types of top-level domains: global and country code. Global Top Level Domains (gTLD) were created to be used by the Internet public, while country code Top Level Domains (ccTLD) were created to be used by each individual country, as they deem necessary. The global Top Level Domains are as follows:

.com .net .org .edu .mil
.gov .int .biz .info .name

DynomiteHost.com offers the .com, .net .org .biz .info and .name global Top Level Domains. DotRegistrar also offers .US .LA .CN .TW and .TV ccTLDs.

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How long does DynomiteHost.com's registration process take?
DynomiteHost.com's registration process should only take a few minutes to complete. .com, .net and .org domain names registered through DynomiteHost.com may take a few hours, which is considered normal Internet propagation time, until they are accessible, and changes visible in the WHOIS database.

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About the Registration and changes.

How do I register a domain name with DynomiteHost.com?
NOTE: You have 2 ways to pay for registrations, a valid Credit Card or via Wire Transfer. If you pay with a Credit Card, you can buy up to 250 DRY, and if you pay with Wire Transfer the minimum is 100 DRY.
You will need a DNS address in order to make the domain active or you can use DynomiteHost.com free parking service.
DynomiteHost.com does not use NIC handles.

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How to Create a Profile and Register a domain.
1. First you have to enter all the contact information for the domain, Registrant, Admin, Tech and Billing contact, as well as the DNS and IP information.
You can have multiple domains in a profile as well as multiple profiles in your account. Most resellers use 1 profile for each one of their clients. It is not necessary to create a profile each time you wish to register a domain.
2. In the big text box, you have to enter the domain(s) you wish to register. You can enter up to 50 domains at a time.
3. If you use the "Just Check" button, you will perform a LIVE WHOIS query to determine if the domain name(s) you wish to register is/are available.
4. Enter the key (password) for the domains, hit the "Register" button and the domains you choose will be immediately registered and a message will inform confirm the status.

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How do I change the DNS of a domain?
You have 2 options to make DNS changes:
1. If you want to change the DNS information for all the domains in a profile, you have to click on the profiles nameservers link.
2. If you want to change the DNS information for only 1 domain, you have to first list the domain using the Listing Domains option, enter the key and then follow the instructions.

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How do I renew my domains?
Login to your account using the form above. Click "Renew Domains." Choose the domains you would like to renew and follow the directions.

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What happens if I don't renew my domains?
Pursuant to the Registration Agreement, registration of a domain is not valid once a domain expires. We reserve the right to take possession of any domains immediately following expiration. You still may be able to register the domain within 35 days of the expiration date. Please contact Customer Support to register an expired domain.
DotRegistrar's renewal process:

  • 60 days* before your domain expires, DotRegistrar will send notices reminding you to renew the domain. The exact expiration date can be seen in your account.
  • If the domain expires, it may still be maintained in the registration database for a 5-day* grace period where it can be renewed at the normal renewal price. During this time, all services such as hosting or e-mail will not be active.
  • After the 5-day grace period, the domain will be deactivated and placed into a 30-day* Redemption Period. (NOTE: Some domains may not make it to the redemption period if they are purchased by a third party. Be sure to renew your domains before they enter redemption status.)
  • Once the Redemption Period has elapsed, the domain may be registered by another party.
    * Number of days stated in the domain expiration/redemption explanation are approximate.

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    My domain is in "Redemption." What does that mean?
    (See renewal process above.) Once a domain goes into the Redemption Period, it can be obtained by other parties. You may still be able to redeem the domain for up to 30 days by request by sending an email to support@DynomiteHost.com. The fee for reactivating a domain in the Redemption Period is 15 DRYs. At the end of the Redemption Period, the domain(s) will either go into a 5-day delete cycle (at the end of which they will become available for anyone to register) or become available for purchase by third parties.

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    What is the Auto Renew option in the registration window?

    This is a very useful option that enables domains to be renewed automatically when they expire.
    If you have available DRYs at the expiration, the marked domain(s) will be renewed automatically.
    If you do not have any available DRYs, our system will check 7 days before the domain expires and send an e-mail to the account owner to purchase more DRYs.

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    I sold a domain, how can my customer change the DNS, registrant and contact info himself?
    When you sell a domain, you can now move the domain to a new account, in order to do that you have to:
    1. Log into your account at: http://www.DynomiteHost.com/login/
    2. Select a profile.
    3. Use the option "Listing Domains".
    4. Select the domain you wish to modify.
    5. Enter the key.
    6. In the new window choose, "Transfer to new account".
    7. Enter a new account name (that will be the username for the buyer"
    8. Click on "Create new account".
    The new account will be fully functional and the customer will be able to login to his account, modify the domain as he wants, buy more DRYís and even delete the domain.

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    Can I delete a domain if I made a mistake?
    Yes, you have 72 Hs to delete a domain and get a credit back into your account so no money/DRYs are lost. If you delete a domain after that, no credit can be issued.
    To delete a domain, using the "Listing Domains" option, select the domain you wish to delete, enter the key, and hit the "Delete" button.
    IMPORTANT NOTICE: this feature is provided as a courtesy and with the sole purpose of correcting mistakes during registration. DotRegistrar at it's sole discretion may limit and/or cancel the credit of DRYs.

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    The domain name I want has expired according to the WHOIS record. Why can't I register that name?
    The WHOIS record "expiration date" simply indicates the current contract period for a domain name registration. Contract periods vary from one to ten years. If you fail to pay your registration fee, your domain name registration is subject to deactivation and eventual deletion from our systems under normal billing procedures and technology requirements. Many factors may cause the "expiration date" to vary from the eventual date of deletion.
    If you want a domain name near to be expired you can use DomWis(SM) Domain Back-ordering to monitor the exact time the domain will be available for you to register.

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    I have many domains registered with other registrars, how do I transfer them to DynomiteHost.com?
    1. Select the profile where you want the transferred domains to be stored.
    2. Use the "Initiate a domain transfer" option.
    3. In the big text box, enter the domain(s) you wish to transfer.
    4. Enter a key (password) for the domain(s).
    5. Hit the "send" button.
    An e-mail requesting the transfer will be sent to the admin contact of the domain.
    The transfer process takes about 7 working days from the day the admin replies to that e-mail. You have to be legally authorized to request the transfer.

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    I just registered a domain with DynomiteHost.com and if I check the availabilty of the domain in any WHOIS, the domain shows up as available. Why is that?
    The domain is registered instantly, but since the WHOIS database (the global domain databse) takes about 24/72 Hs to get updated worldwide. You will have to allow that time period for the domain to show up as registered by you.

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    Is the transfer from other registrars to DynomiteHost.com FREE?
    Yes, the trasfer itself is FREE, you are only charged 1 DRY (Domain Registration Year) for the added year to the expiration date. For example: If you have a domain at Network Solutions that expires on March/2009, and you transfer it to DynomiteHost.com, you will be charged 1 DRY and the domain will expire on March/2002.

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    I have initiated a transfer from another registrar, is there anyway I can see the status of my transfers?
    Yes, using the "Listing Transfers" option in your account, here are the transfer status situations:
    Canceled: Transfer canceled upon request, DRY credited back.
    Denied by Mail: The Admin contact denied the transfer.
    Denied by RRP: The REGISTRAR denied the transfer.
    Initied in RRP: The transfer has been processed.
    Mail Sent: We are waiting for the transfer Approval e-mail.
    Send Manual Mail: The transfer has to be processed manually.
    Pending: The WHOIS information is being gathered.

    1. If the transfer is canceled upon request and you wish to initiate the transfer again, since the DRY was credited back, you can initiate again as if it never happened.

    2. If the transfer is "Denied by Mail" this means that the admin contact of the domain did not approve the transfer.

    3. If the transfer is "Denied by RRP" this means that the current REGISTRAR denied the transfer, the probably reasons are that the domain is not old enough (60 day waiting period) or it can be locked or on-hold. In any of the cases you should first contact the current registrar to know what happened.

    4. If the transfer is "Initited in RRP" this means that it has been processed normally. Now, if more than 10 days have passed since it was processed then it means that the current REGISTRAR did not approve the transfer, you should contact support@DynomiteHost.com to cancel the transfers.

    5. If the transfer is in "Mail Sent" this means that we have not received the transfer approval e-mail yet. If the admin contact has sent the transfer approval e-mail and the transfer is still in "Mail Sent" it means that our automated system did not understand the approval, so you will have to send it again, if all this did not work, please contact support@DynomiteHost.com

    6. If the transfer is in "Send Manual Mail" it means that the current REGISTRAR does not use a standard WHOIS service or the WHOIS database was not working properly when the transfer was initiated, you should contact support@DynomiteHost.com to make them manually process it.

    7. If the transfer is "Pending" then it means that our system is gathering the registrant, contacts and DNS records.

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    Registrations by e-mail
    For your convenience, you can register domains via e-mail, with a few simple steps. If you wish to do this, you must contact the support staff, in order to obtain the e-mail registration template, and to have the account enabled for e-mail registrations.

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    I want to forward my domain to another URL, how can I do this?
    Domain forwarding allows you to redirect or "point" your domain name to another location. Most often, this is used if you own multiple domain names and want to "point" them to the same web site. In order to use the URL forwarding service, the profile has to use our parking nameservers, if it's not already using them, you must first choose the profile and then use the option: "Ask for a Global DNS change".

    After that, you can choose which URL you want the domains in that profile forwarded to.

    Please keep in mind that since the forwarding service is free, the forwarded page will have a DynomiteHost.com banner in the website.

    We have now included a 'Premium Forwarding Service' from which you are charged 0.5 DRY for each domain you wish to forward, and it will NOT include any banners nor pop up adds in the forwarded page.

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    What is the Domain Monitor?
    For only 0.1 DRY per domain (yes, 1/10th of one DRY only!), this new system automatically checks your domains or any others you're interested in and notifies you by email if the following information changes: DNS, Registrar, Status, or Expiration date.

    Stop worrying about undesired changes in your domains and know immediately if the status of any domain you want changes (i.e. if a domain you want becomes available)

    This works for the domains that are registered with DynomiteHost.com, as well as domains registered at any other REGISTRAR, as our system checks the SHARED WHOIS database for any updates.

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    New International Phone Number Format
    All phone numbers should be now written in the international format, for the domains to have accurate telephone information. The international phone number format is +ccc.nnnnnnnnnn, where "ccc" is the country code, "nnnnnnnnnnn" is the phone number without spaces or dashes in between and it makes no difference how many digits the number has (e.g. for US customers the phone number should look like +1.3602532210).

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    Do DRYs ever expire?
    Yes, unused DRYs will expire after 1 year of purchase.

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